MN 1430 - Customer Service and Conflict Resolution

Course Description

Learn to deliver excellent customer service like industry leaders. Develop skills for emotional engagement with customers (relationship building and customer retention). Learn to handle customer complaints and difficult customers successfully. Explore ways to view customer complaints as opportunities, identify problems that prompt complaints, handle complaints effectively, and satisfy customers who complain. Review of communication skills such as active listening skills, as well as using positive word choices and positive attitudes when interacting with customers by phone, emails, and face to face. Scripts for dealing with customer requests, issues, and using positive word choices are provided. Senior adult and disabled retirees tuition apply. Transcript available.