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Course Description

Learn to deliver excellent customer service like industry leaders. Develop skills for emotional engagement with customers (relationship building and customer retention). Learn to handle customer complaints and difficult customers successfully. Explore ways to view customer complaints as opportunities, identify problems that prompt complaints, handle complaints effectively, and satisfy customers who complain. Review of communication skills such as active listening skills, as well as using positive word choices and positive attitudes when interacting with customers by phone, emails, and face to face. Scripts for dealing with customer requests, issues, and using positive word choices are provided. Senior adult and disabled retirees tuition apply. Transcript available.
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Enroll Now - Select a section to enroll in

Section Title
Customer Srvce/Conflict Res
Type
Lecture
Days
W
Time
6:00PM to 9:00PM
Dates
Oct 21, 2026
Schedule and Location
View Details
Contact Hours
3.6
Delivery Options
Evening (after 5:00 p.m.)  
Course Fee(s)
Course Cost non-credit $208.00
Potential Discount(s)
Service charge(s)
Instructors
  • Stacey Breidenstein

Section Notes

Course Cost: Tuition: $99 / Fee: $109
Class location TBA
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